Dropped Calls: What Causes a Dropped Call and How Can You Avoid Them?

Dropped calls

A dropped call is easily one of the most frustrating things that can happen while you’re in the middle of a conversation. While it feels like this can happen seemingly randomly there is often a few factors that cause it. So we’re going to go over a few and see if we can stop you from dealing with dropped calls.

The Biggest Factors in Dropped Calls

Usually dropped calls are caused by a combination of a few factors, however, sometimes if the underlying issue is bad enough it could cause it all by itself. While this is not typically the case it can always be a potential issue.

Dropped call paper cup


Bad Tower Handoffs

Cellular networks are comprised of a series of cell phone towers. This shouldn’t be surprising as I’m sure you typically use your cell phone to talk with someone that is either not connected to a landline or not within earshot of you. Your phone will automatically connect to the nearest tower, however, if you are on the move or live on the border of two towers you could be subjected to a handoff.

Typically these occur flawlessly without you even noticing them, but sometimes problems occur. The most common of these is switching to a tower currently experiencing bandwidth issues, or put simply there are just a lot of people using their phones and connecting to that tower. You can also get handoff issues from things such as software bugs, power outages, or just poor maintenance of the tower itself.

While these issues are unfortunate and semi-prevalent they are all things you can’t do much about, unless you feel passionately enough to spend a few hours on hold with your carriers customer service department about their local infrastructure.

Dampening Construction Materials

One of the most common reasons for dropped calls is poor signal and one of the biggest offenders of poor signal is the construction materials your building is made of. While pretty much anything can block signal, see our other post about causes of poor signal, construction materials can be the worst. Insulation, steel, brick, concrete, wood, all of these are very solid (duh) and can either block the signal or weaken it to an almost negligible amount. While having a slightly weak signal, 3 bars, typically won’t drop calls when you get down to 1-2 bars you will start dropping calls if the signal does not stay stable. While most people look to avoid this by walking over to a window or going outside that solution isn’t always available.

Old or Damaged Equipment

The answer I’m sure no one wants to hear, but it needs to be said. Your own phone could be the issue, not the signal around it. Like any other electronic device as your phone ages components¬†break down and it simply doesn’t work as well as it did right out of the box. Both the battery and the internal radio in your phone are essential to making calls and they¬†are vulnerable to aging. As most are familiar with batteries hold less and less charge as time goes on which is problematic as your phone requires a strong and stable charge to make a call. Your internal radio is the part of your phone that actually communicates with the tower. While it is generally a sturdy and reliable component if you are clumsy and drop your phone often it can be damaged by any jarring impacts with the ground you subject it to.

Another factor of electronics aging is the software they run. As software is developed it is typically designed less and less with older devices in mind and the optimizations and bug fixes they make are less for old models and more for the newer phones. That being said keeping your software up to date is one of the most important ways to ensure that your phone can stay properly connected to your carriers network.

Solutions to Dropped Calls

If dropped calls are something that you suffer from the frustration can seem endless. Have no fear though, there are solutions to them. If you are dropping calls inside of a building such as your home or office but you receive a good signal outside the best one would be to use a cell phone signal booster. These bring in that strong reception from the outdoors and bypass any obstructions from building materials to interference from nearby towers or other electronics.

HiBoost provides a number of excellent boosters for residential, commercial, or industrial applications. To find out if a HiBoost signal booster can fix your deadzone issues call us today at 972-870-5666 or send us an email at info@hiboostusa.com.


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